This Refund Policy (“Policy”) applies to Medecs Learning trading accounts and is intended to be read in conjunction with the Trading Account Terms of Trade.


  1. We offer refunds, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
  2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
  3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law 

  1. Under the Australian Consumer Law:  
    1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled 
      1. to cancel your service contract with us; and 
      2. to a refund for the unused portion, or to compensation for its reduced value. 
  2. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 
  3. We offer refunds, and replacements in accordance with the Australian Consumer Law. 
  4. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. 
  5. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. 
  6. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. 
  7. If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement option or refund.  
  8. If a service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the service replaced. 


  1. Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a service purchased by you if: 
  2. You misused the said service in a way which caused the problem. 
  3. You knew or were made aware of the limitations(s) with the service before you purchased it. 
  4. You asked for a service to be done in a certain manner, or you asked for alterations to a service, against our advice, or you were unclear about what you wanted. 
  5. Any other exceptions that apply under the Australian Consumer Law. 

Response Time 

  1. We aim to process any requests for replacements or refunds within 14 days of receipt. 

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about this policy should be directed to the attention of our Office Manager via email or phone 6272 1843.