Need something?

Get ready for learning with us

Digital literacy

Much of our learning is delivered online. It’s expected that you have the knowledge and skills necessary to operate a computer or device to access your learning. Please ensure you address any knowledge and skill gaps with your digital literacy prior to commencing courses with us. The BeConnected website provides a great range of free courses to help you gain confidence in your digital literacy skills.

Get a USI number

A Unique Student Identifier (USI) number is required if you’re to undertake nationally endorsed training with us. Qualifications or Statements of Attainment can only be issued to students with USI numbers. Get a USI number at the USI Student Portal at training.gov.au.

Check your computer or device works for online learning

Our courses are designed to be accessible on a wide range of computers and devices. Generally, most computers or devices should be able to work with our website and our online learning portal, MySupport. Login to MySupport as soon as you receive your login details to check.

For the best online learning experience, we recommend using Google Chrome as your web browser.

Some classes may be delivered virtually via Zoom. Make sure you have a reliable headset, camera, and microphone prior to attending virtual sessions. Join a test meeting on Zoom to check everything works.

Read all our support documents

These documents cover all our policies and procedures to do with learning with us.

Table of Contents