Frequently Asked Questions.


My username and password are wrong, how do I fix this?

The fastest method to fix this is to reset your password.

  1. Go to: https://medecslearning.talentlms.com
  2. Click on LOGIN (top right-hand corner)
  3. Click on password in the sentence “Forgot your password?” under the orange LOGIN button
  4. Enter your email address and click SEND.

If you’re registered in the system under the email address provided you’ll receive an email within a few minutes from medecslearning (noreply@talentlms.com). Follow the instructions in the email to reset your password. This process is automated and should hopefully take less than ten minutes to complete.

If this doesn’t work for you, send an email to help@medecslearning.com to have your username and password sent again. This is a human-monitored email address and process. Please allow up to 24 hours for a reply.


How can I complete the enrolment form and where do I return it to?

Scan and email fully completed Enrolment Forms to admin@medecslearning.com or post to:

Medecs Learning
PO Box 327

Unfortunately, photos of Enrolment Forms are not accepted by the RTO, they must be the original format and cannot be completed online.

Organisations/Employers should be able to assist with scanning to email.

If you’ve lost the Enrolment Form, it’s available here to download.

I haven’t received a confirmation email/my login details, how can I get these?

These details are usually sent about seven days before your class starts. It’s unlikely that you’ll receive confirmation emails earlier than this. If that’s the case, simply wait longer.

If you haven’t received your confirmation email/login within 48 hours of the start of your class, get in touch with admin@medecslearning.com.

How do I obtain an Enrolment Form?

Enrolment Forms are attached to Course Confirmation emails sent by Medecs Client Support and should be submitted prior to the training date for processing. Any outstanding information and signatures require follow up by Medecs Client Support to comply with the RTO procedure.

Why do you need a printed Enrolment Form?

Accredited Courses require a fully completed and signed Enrolment Form. This is a mandatory requirement by the RTO, St Michaels Training, to comply with auditing and reporting procedures.

Which courses are accredited and which ones aren’t?

Accredited Courses are:

  • HLTHPS006 Assist Clients with Medication
  • HLTAAP001 Recognise Healthy Body Systems
  • HLTAID001 Provide CPR
  • HLTAID003 Provide First Aid – Please note that most students who attend a Full First Aid or a First Aid Refresher will also complete the HLTAID001 Provide CPR as part of the Accredited Course.

A Statement of Attainment (certificate) is issued by St Michaels Training, the RTO, which is mailed to the postal address provided on the Enrolment Form.

Non-Accredited Courses are:

  • Manual Handling
  • Annual Medication Refresher
  • Online Medication Refresher
  • Medecs LearningEssentials programs
  • Epilepsy education and training
  • Complex Care Training – Bowel Care, PEG management, Diabetes management, other medical-related issues.

Medecs Learning issues a Certificate of Attendance for each student which is emailed to the organisation/employer.

I’ve lost my USI number, can you help find it?

Your USI number can be found on this website:

The Essentials Program

What do I get?

A subscription to The Essentials Program gives you unlimited access to a growing library of courses written and developed by our accredited subject matter experts.

  • The Essentials Program
  • Available Now
  • Coming Soon
  • The Essentials Program

(MEDESS000) The Essentials Program

(MEDESS001) WHS Essentials in the HCSA Sector

(MEDESS002) Medication Administration Essentials Part One

(MEDESS003) Medication Administration Essentials Part Two

(MEDESS004) Refresher Medication Administration Essentials

(MEDESS005) Manual Handling Essentials

(MEDESS006) Healthy Body Systems Essentials

(MEDESS007) Infection Prevention and Control Essentials

(MEDESS008) Managing Skin Integrity Essentials

(MEDESS009) Person-Centred Support Planning Essentials

(MEDESS010) Workplace Communication Essentials

(MEDESS011) Recognising Health Changes Essentials

(MEDESS012) Falls Prevention Essentials

(MEDESS013) Introduction to Mental Health Essentials

(MEDESS014) Basic Medical Terminology Essentials

(MEDESS015) Seizure Management: Recognition and First Aid Essentials

(MEDESS016) Palliative Approach Essentials

(MEDESS017) End of Life Support and Care Essentials

(MEDESS018) Supporting People Living With Dementia Essentials


How much does it cost?

Pricing is available for individuals and for organisations.

Individual subscriptions to The Essentials Program is $AU14.95 billed monthly.

Organisational subscriptions vary according to how many users access The Essentials Program per month. You pay for a cap of users per month and then $6 per user beyond that. This Active Pricing model ensures you only pay for what you need. Find out more.