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How To Bridge Individual Differences in a Team

Stephen Noone Blog, News Leave a Comment

I was participating in a meeting recently. The meeting organiser, the manager, asked for ideas to help solve a client situation. Typically, those in the group who like to communicate outwardly offered multiple ideas. While ideas bounced around the group, I noticed one of the quieter participants, Angela. I could see she was processing her thoughts. She usually offers great insights after a while but she’s not that great at articulating her thoughts in the moment.   “Can we come back to later you with some ideas?” I asked the manager. “I think it’s important we consider all options and the likely outcomes.” The manager responded with a sense of urgency to say she wanted it resolved now. She turned to the vocal communicators to settle on a solution. Angela’s face fell.  What I witnessed was a variety of communication styles and unfortunately, I felt and heard a level of frustration from some in the group as we left the meeting. I wondered how we could have done that better.   We all communicate …

Is There a Place for Coercive Behaviours?

Stephen Noone Blog, News Leave a Comment

A discussion on the radio about coercive behaviours caught my attention. The definition “…acting to change a person’s behaviour, even when they do not wish to do so,” reminded me of what it’s like to be a parent of two teenage boys. “You’ve just given me a definition of parenting some days,” I thought. I reflected on the coercive methods I’ve used as a parent be it threat or bribery. Both use extrinsic motivation with the implicit message of “do this and you’ll get that.” In fact, I’m sure most of us have used coercive behaviour to get our way or been a victim when someone wanted us to do something we didn’t want to do. On the radio, the discussion invariably led to the topic of COVID-19 vaccinations, specifically about methods of social coercion. These …

A Critical Case for Thinking

Stephen Noone Blog, News Leave a Comment

With the arrival of the worst health crisis in the last century due to COVID-19, and all the disruption that has caused, it would be fair to say that the practice of critical thinking is more important than ever. Decisive, bold actions may conform with stereotypes of  “strong leadership” but in complex, rapidly changing situations where risk is high, experience is minimal, information is limited, and expert opinion is divided, perhaps a different decision-making process driven by humility, openness, thoughtfulness, collaboration, and an astute level of inquiry is required. Critical thinking is the use of a process of reason to determine what to do in a specific situation.   Whilst it is unlikely any of us will be making decisions with National or State ramifications, …

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Seeing the Person in Front of You 

Stephen Noone Blog, News Leave a Comment

As a manager of a training and education service, it is easy to forget in the day to day that there are still lessons to be learnt. We may act with all the good intentions and good-heartedness toward another person. But at some point, we must ask ourselves: who are we trying to make feel good? One of our trainers, an experienced healthcare professional, called to talk about some content they were writing for one of our courses.   “Steve, I’m just letting you know I’m using the word “person” in all the content I’m writing,” she explained. “It’s so important in healthcare to take every opportunity to remind ourselves that there is a person involved at the centre of all …

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Rising to the Challenge of Complex Supports

Chris Rattray News Leave a Comment

Complex supports can be challenging. We understand service providers are attracting increased attention from the NDIA audits, particularly in regards to the quality of complex supports being provided to NDIS participants. So how is Medecs Learning helping to provide solutions to this growing challenge? More Instructors Medecs Learning has increased Instructor staff to cater for the growth in support staff training across the sector in Tasmania. We’ve experienced a surge in demand to deliver High Intensity Support skills education and training, (HIDA training) to support people with complex support needs. We’re also writing more Individual Complex Health Care Plans ( CHCP) than ever before. NDIS reporting figures for Tasmania at the end of June 2021 indicate there are now 10,657 …

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Person-Centred Practice in a Pandemic

Stephen Noone Health Care, News Leave a Comment

At the heart of person-centred practice are values that ensure that the focus is on what matters to the person receiving support and their family. Those values of human individuality and connectedness resonate with all of us. But to what extent does a pandemic threaten the underpinning values of person-centredness? We are in the grip of a pandemic. Worse, we are in the grip of uncertainty and fear about how best to handle this pandemic. Fear instinctively drives us to consider self. Our own self-protection, our own self-importance, considering behaviours that we think are necessary for self-preservation. And because of our connectedness and reliance on each other and our feelings for those we love and care for, our thinking and …

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Those in the Shadows

Stephen Noone Health Care, News Leave a Comment

US Vice President 1965-69, Hubert H. Humphrey once said that “…the moral test of government is how that government treats those who are in the dawn of life, the children; those who are in the twilight of life, the elderly; and those who are in the shadows of life, the sick, the needy and… [people living with a disability].” To do everything we can to protect our most vulnerable from contracting COVID-19 not only speaks to managing the highest health risks in this pandemic but more importantly speaks to the moral health of the entire Australian community. And yet the protection of people with a disability from COVID-19 infection has remained in the shadows of concerted Government efforts even though …

MYSUPPORT logo overlaid on a closeup of a whit mug on a grain table with the word BEGIN on it


Stephen Noone Medecs Learning, MySupport, News

Our new training system, MYSUPPORT, is live! Manual Handling is the first course to be delivered with all our courses set to transition to MYSUPPORT over the next couple of months. Until the transition’s complete you may have two different sets of login details depending on how you’ve enrolled, one set for our retiring system, TLMS, and another for MYSUPPORT. We hope it doesn’t put you out too much, but if you’re experiencing password overwhelm, here’s a tip: use a password manager! Password managers securely keep track of all your login details. Modern web browsers like Google Chrome,  Microsoft Edge, and Brave have password managers built-in. There are also web-based services like BitWarden and LastPass. Whether you use a password …

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RTO Status Achieved

Chris Rattray Medecs Learning, News

We are excited to inform you that we are now a Registered Training Organisation (RTO 45695). Due to the growth in demand for our education and training services, and the increase in complex cases across the sector, it is important that Medecs Learning manage all aspects of the delivery of our services into the future. This will allow us to respond to the needs of our partners and the sector rapidly and more effectively. Current Skills Tasmania Skills fund contracts applied for in third-party arrangement with St Michaels Training, including the recently submitted ST055 Skills fund tender, will be trained under the current third party arrangement. So it's business as usual. Future tender submissions will be undertaken in partnership with ...
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Join Virtual Seniors Week

Chris Rattray Health Care, News

COTA Tasmania are inviting people to join the official online launch of Seniors Week 2020 on Thursday 1 October – the annual International Day of Older Persons. For the first time in the 22-year history of Seniors Week, there will not be a face-to-face launch event. Like over 30 Seniors Week event organisers this year, COTA Tas are going online for a virtual get-together. The Zoom webinar is free and open to anyone to join as a viewer, but registration is required to participate on the day. In keeping with COTA Tasmania’s 2020 theme to tackle ageism in our society using the tagline “Who we are. What we do.”, the launch webinar will feature interviews with several older Tasmanians living in …